1. Common Issues & Solutions:
- API Key Not Working:
- Issue: Receiving an "Invalid API Key" error.
- Solution: Double-check the API key entered. Ensure there are no extra spaces or characters when copying and pasting the key. If the issue persists, regenerate a new API key from your Ad Hub account and update the Zap or GoHighLevel integration.
- File Not Downloading:
- Issue: The Zap runs, but the file is not downloaded, or the URL is incorrect.
- Solution: Verify the response from the API to ensure the URL is accurate. Ensure your API key and company ID are correctly entered. Test the URL in a browser to confirm it's functional. If the issue persists, contact Ad Hub support for further assistance.
- Zapier Integration Fails:
- Issue: The Zap fails to execute or doesn't return the expected data.
- Solution: Review the Zap history to identify where the issue occurred. Re-test each step individually. If the problem lies within the JavaScript code, ensure the syntax is correct and that the API endpoint is responsive.
- GoHighLevel Data Not Syncing:
- Issue: Data from Ad Hub is not appearing in the correct GoHighLevel sub-account.
- Solution: Double-check that the correct sub-account is selected in the Zap. Ensure that the fields are mapped correctly from the API response to GoHighLevel. Test the integration with a small batch of data before scaling up.
- Rate Limits or API Quotas:
- Issue: API requests are being throttled or limited.
- Solution: Check with Ad Hub for your API usage limits. If you're frequently hitting the limit, consider upgrading your plan or optimizing the number of requests made within a given period.
